Privacy policy.
Email Wins Ltd customer privacy notice
This privacy notice tells you what to expect us to do with your personal information.
Contact details
What information we collect, use, and why
Lawful bases and data protection rights
Where we get personal information from
How long we keep information
Who we share information with
How to complain
Contact details
Email - helen@emailwins.com
What information we collect, use, and why
We collect or use the following information to provide services:
Names and contact details
Addresses
Account information
Website user information (including user journeys and cookie tracking)
Photographs or video recordings
Call recordings
Records of meetings and decisions
We collect or use the following information for service updates or marketing purposes:
Names and contact details
Marketing preferences
Location data
Website and app user journey information
Records of consent, where appropriate
We collect or use the following personal information for dealing with queries, complaints or claims:
Names and contact details
Lawful bases and data protection rights
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent—We have your permission after we have given you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
Contract—We need to collect or use the information to enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Legal obligation—We must collect or use your information to comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent—We have your permission after we have given you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
Consent—We have your permission after we have given you all the relevant information. Your data protection rights may apply, except the right to object. To be clear, you can withdraw your consent at any time.
Contract—We need to collect or use the information to enter into or carry out a contract with you. All of your data protection rights may apply, except the right to object.
Legal obligation—We must collect or use your information to comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object, and the right to data portability.
Where we get personal information from
Directly from you.
How long we keep information
For information on how long we keep personal information, see our retention schedule.
Who we share information with
Data processors:
Email Service Provider (ESP)
This data processor does the following activities for us:
Sending and delivering email campaigns: ESPs provide the technical infrastructure for sending and delivering emails to your subscribers.
Email address management: They manage your email lists, including subscriber sign-ups, opt-outs, and updates.
Email deliverability: ESPs optimize email deliverability by managing IP reputation, handling spam filters, and ensuring emails reach the intended recipients.
Email performance tracking: They provide analytics and reporting on email performance, such as open rates, click-through rates, and bounce rates.
Data Analytics Provider
This data processor does the following activities for us:
Data collection and analysis: Data analytics providers collect and analyse data from your email campaigns, such as open rates, click-through rates, and subscriber behaviour.
Reporting and visualisation: They create reports and visualisations to help you understand your email performance and identify trends.
Segmentation and targeting: They assist in segmenting your email list based on various criteria (e.g., demographics, behaviour) and targeting specific segments with tailored campaigns.
CRM (Customer Relationship Management) Provider
Customer data management: CRMs store and manage clients' personal information, including contact details, preferences, and purchase history.
Customer interaction tracking: They track client interactions, such as emails, phone calls, and social media engagement.
Sales and marketing automation: CRMs can automate sales and marketing processes, including email campaigns, lead scoring, and customer nurturing.
Customer segmentation and targeting: They help you segment your customers based on various criteria and target specific segments with personalized messages.
Marketing Automation Platform
Campaign automation: Marketing automation platforms automate various marketing tasks, including email campaigns, social media scheduling, and lead nurturing. Workflow creation: They allow you to create automated workflows based on specific triggers (e.g., website visits, email opens) to deliver personalized content. Lead scoring and nurturing: They help you score leads based on their engagement and nurture them through the sales funnel. A/B testing: Marketing automation platforms enable you to test different versions of your email campaigns to optimize performance.
Others we share personal information with
Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Last updated:
15 October 2024